Customer Service

/Customer Service

J.C. Penney to Launch Subscription Box Service for Big and Tall

By | 2018-02-16T14:23:57+00:00 December 22nd, 2017|Customer Service, Great Staff, Keeping Customers, Online Marketing, Physical Stores|

J.C. Penney has become the first department store company to move into subscription retail. This is a good idea. Is Subscription retail in your future? Think about. Then test it. [...]

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Where do consumers like shopping most?

By | 2017-12-08T11:53:17+00:00 December 8th, 2017|Coaching, Customer Service, Favourite Stores, Marketing|

A few surprising retailers have a higher-ranked in-store experience than their bigger, more established competition.  I found this article very interesting I know you will too. Best Barbara Beauty brands, [...]

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Lululemon’s Journey Toward ‘mindful’ Customer Interactions

By | 2017-07-25T11:22:19+00:00 January 31st, 2017|Customer Service, Keeping Customers, Retail|

Lululemon’s Journey Toward ‘mindful’ Customer Interactions Here is the line that stood out for me : Whether employees forged relationships during free weekly in-store yoga classes or kept paper-based files [...]

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Farewell to iconic Honest Ed’s store

By | 2017-07-25T11:22:29+00:00 January 6th, 2017|Customer Service, Design, Display, Great Staff, Managing, Marketing, Retail, Seasonal, Signage|

Farewell to iconic Honest Ed’s store The end of an era: Toronto bids farewell to iconic Honest Ed’s store - The Globe and Mail Memories, and a husk of a [...]

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Need the right frame of mind? -Take A Break!

By | 2016-10-21T10:12:44+00:00 April 30th, 2015|Coaching, Creative, Customer Service, Uncategorized|

Yearly I post what Bruce Harrott, CEO Sales Communications Specialist, has to say about taking a summer break -you have to read this! Thanks to my colleague Bruce whose an [...]

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Prevent Shoplifting

By | 2016-10-21T10:12:44+00:00 March 21st, 2015|365 Day Makeover, Advertising, Coaching, Customer Service, Great Staff, Job Description, Keeping Customers, Managing, Retail, Shrinkage, Staff, Training|

Thinking that someone doesn't "look" like a shoplifter might lull you into a false sense of security.  Prevent shoplifting by removing as many opportunities to shoplift as possible.   Merchandise: Arrange [...]

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