Customer Service

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Lululemon’s Journey Toward ‘mindful’ Customer Interactions

By | 2017-07-25T11:22:19+00:00 January 31st, 2017|Customer Service, Keeping Customers, Retail|

Lululemon’s Journey Toward ‘mindful’ Customer Interactions Here is the line that stood out for me : Whether employees forged relationships during free weekly in-store yoga classes or kept paper-based files [...]

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Farewell to iconic Honest Ed’s store

By | 2017-07-25T11:22:29+00:00 January 6th, 2017|Customer Service, Design, Display, Great Staff, Managing, Marketing, Retail, Seasonal, Signage|

Farewell to iconic Honest Ed’s store The end of an era: Toronto bids farewell to iconic Honest Ed’s store - The Globe and Mail Memories, and a husk of a [...]

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Need the right frame of mind? -Take A Break!

By | 2016-10-21T10:12:44+00:00 April 30th, 2015|Coaching, Creative, Customer Service, Uncategorized|

Yearly I post what Bruce Harrott, CEO Sales Communications Specialist, has to say about taking a summer break -you have to read this! Thanks to my colleague Bruce whose an [...]

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Prevent Shoplifting

By | 2016-10-21T10:12:44+00:00 March 21st, 2015|365 Day Makeover, Advertising, Coaching, Customer Service, Great Staff, Job Description, Keeping Customers, Managing, Retail, Shrinkage, Staff, Training|

Thinking that someone doesn't "look" like a shoplifter might lull you into a false sense of security.  Prevent shoplifting by removing as many opportunities to shoplift as possible.   Merchandise: Arrange [...]

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Uniqlo

By | 2016-10-21T10:12:44+00:00 February 13th, 2015|Creative, Customer Service, Keeping Customers, Managing, Marketing, Online Marketing, Online Store Sales, Preparing For The 4th Quarter, Retail, RMU, Sale Events, Seasonal, Shop Local, Shrinkage, Signage, Speaking Engagement, Staff, Store Lighting, Summer Break, Training, Trends, Uncategorized|

Uniqlo: Japanese fast-fashion retailer is working with a broker to open Canadian stores      Uniqlo's choice of American locations can be considered an indication of what it wants in [...]

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