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George Clooney and Rande Gerber just made a billion dollars

By | 2017-07-25T16:24:24+00:00 June 23rd, 2017|Advertising, Creative, Great Staff|

Interesting read: CNBC reports that Diageo will initially pay Clooney, Gerber and Meldman $700 million with the potential for another $300 million that will be based on the tequila’s performance [...]

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Farewell to iconic Honest Ed’s store

By | 2017-07-25T11:22:29+00:00 January 6th, 2017|Customer Service, Design, Display, Great Staff, Managing, Marketing, Retail, Seasonal, Signage|

Farewell to iconic Honest Ed’s store The end of an era: Toronto bids farewell to iconic Honest Ed’s store - The Globe and Mail Memories, and a husk of a [...]

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Albert Einstein & Retail Business Management

By | 2016-10-21T10:12:44+00:00 May 21st, 2015|Great Staff, Independent Retailer Month, Managing, Training, Trends|

"If you can’t explain it simply, you don’t understand it well enough. ...[and] Everything must be made as simple as possible. But not simpler." You must read this terrific list of quotes [...]

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Prevent Shoplifting

By | 2016-10-21T10:12:44+00:00 March 21st, 2015|365 Day Makeover, Advertising, Coaching, Customer Service, Great Staff, Job Description, Keeping Customers, Managing, Retail, Shrinkage, Staff, Training|

Thinking that someone doesn't "look" like a shoplifter might lull you into a false sense of security.  Prevent shoplifting by removing as many opportunities to shoplift as possible.   Merchandise: Arrange [...]

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Building Professional WindowDisplays

By | 2016-10-21T10:12:45+00:00 January 4th, 2015|365 Day Makeover, Advertising, Coaching, Creative, Customer Service, Decorating, Design, Display, Fashion, Great Staff, Independent Retailer Month, Job Description, Keeping Customers, Makeover, Managing, Marketing, Online Marketing, Online Store Sales, Preparing For The 4th Quarter, Retail, RMU, Sale Events, Seasonal, Shop Local, Shrinkage, Signage, Social Media, Speaking Engagement, Staff, Store Lighting, Summer Break, Training, Trends, Uncategorized, Videos|

How to Build Professional WindowDisplays...A Few Great Tips       Focus Attention   Have you ever tried to persuade someone who wasn’t really listening? It doesn’t work. People only have [...]

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6 Ways To Create A Culture Of Innovation

By | 2016-10-21T10:12:45+00:00 January 3rd, 2015|Advertising, Birthdays, Creative, Customer Service, Display, Great Staff, Job Description, Keeping Customers, Makeover, Marketing, Online Marketing, Online Store Sales, Preparing For The 4th Quarter, Sale Events, Seasonal, Signage, Staff, Trends, Uncategorized|

Reward employees with time to think, while providing them with the structure they need.    Thank Soren Kaplan for  this great article on creating a culture of innovation... Be Intentional [...]

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Buying Signals

By | 2016-10-21T10:12:45+00:00 January 3rd, 2015|Advertising, Coaching, Creative, Customer Service, Great Staff, Keeping Customers, Managing, Marketing, Retail, Sale Events, Seasonal, Shop Local, Social Media, Speaking Engagement, Training, Trends, Uncategorized|

  When Buyers Are Ready To Buy, They Will Tell You. But Not With Words ...     They will, however, send loud non-verbal signals All you need to do is [...]

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Phone Answering Skills -Critical for Businesses

By | 2016-10-21T10:12:45+00:00 January 1st, 2015|Coaching, Creative, Customer Service, Great Staff, Job Description, Keeping Customers, Managing, Retail, Sale Events, Seasonal, Staff, Training, Uncategorized|

The phone is still most businesses primary point of contact with customers. The way you answer your company's phone will form your customer's first impression of your business. Here's how to [...]

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The Check Out Experience

By | 2016-10-21T10:12:46+00:00 December 17th, 2014|Coaching, Customer Service, Great Staff, Job Description, Keeping Customers, Managing, Staff, Training|

The art of delivering a great checkout experience uses most of the same skills and behaviours required to work with Customers on the floor. ...            Here are some [...]

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