Day #80 – Face-time With Your Customers

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Day #80 – Face-time With Your Customers

Designate high traffic times in your store:

Align your staff to traffic, not transactions. Sounds simple enough, but is something many retailers overlook. Staff scheduling is tricky at the best of times, but aligning your staff resources to when customers  are in your store will help you maximize your chances of converting more of them into buyers. Pay particular attention to lunchtime or late afternoon  when store traffic can be way up.  Matching staff schedules and attention  to traffic volume and timing in your store will help improve your chances of converting more. All support activities such as display, unpacking, dusting ,rearranging are keep to a minimum or totally stopped during these designated times. It’s all about  helping the customers to buy.

Best;

Barbara

By | 2016-10-21T10:12:58+00:00 November 14th, 2011|365 Day Makeover, Customer Service, Training|Comments Off on Day #80 – Face-time With Your Customers