Customer Services

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Study: Why shoppers choose offline over online

By | 2017-07-26T16:52:56+00:00 June 24th, 2017|Online Store Sales, Physical Stores|

Physical stores still have some key benefits over online retail. I found this info very interesting. Hope you do as well. An overwhelming majority (72%) of U.S. consumers cite “the [...]

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Gen Z loves digital shopping tools — and physical stores

By | 2017-07-25T11:21:13+00:00 March 3rd, 2017|Online Store Sales, Physical Stores|

I came across this article and felt you would benefit from the information . Gen Z loves digital shopping tools — and physical stores Move over millennial's, Gen Z is [...]

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Survey: America’s favourite stores are…

By | 2017-07-25T11:21:23+00:00 March 3rd, 2017|Favourite Stores, Keeping Customers, Retail, Trends|

Survey: America’s favourite stores are… Thought you might be interested in this information: A regional department store, a warehouse giant, a discount supermarket and an online powerhouse rank among the [...]

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Lululemon’s Journey Toward ‘mindful’ Customer Interactions

By | 2017-07-25T11:22:19+00:00 January 31st, 2017|Customer Service, Keeping Customers, Retail|

Lululemon’s Journey Toward ‘mindful’ Customer Interactions Here is the line that stood out for me : Whether employees forged relationships during free weekly in-store yoga classes or kept paper-based files [...]

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Black Friday vs Cyber Monday: Essential Marketing Guide

By | 2017-07-25T11:23:45+00:00 November 29th, 2016|Marketing, Sale Events, Staff, Training|

Hello Retailers, You will love this information. Still considering if you should have a website? or maybe your website doesn’t work properly ? Please contact Steve at Retail Makeover Web [...]

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Prevent Shoplifting

By | 2016-10-21T10:12:44+00:00 March 21st, 2015|365 Day Makeover, Advertising, Coaching, Customer Service, Great Staff, Job Description, Keeping Customers, Managing, Retail, Shrinkage, Staff, Training|

Thinking that someone doesn't "look" like a shoplifter might lull you into a false sense of security.  Prevent shoplifting by removing as many opportunities to shoplift as possible.   Merchandise: Arrange [...]

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Building Professional WindowDisplays

By | 2016-10-21T10:12:45+00:00 January 4th, 2015|365 Day Makeover, Advertising, Coaching, Creative, Customer Service, Decorating, Design, Display, Fashion, Great Staff, Independent Retailer Month, Job Description, Keeping Customers, Makeover, Managing, Marketing, Online Marketing, Online Store Sales, Preparing For The 4th Quarter, Retail, RMU, Sale Events, Seasonal, Shop Local, Shrinkage, Signage, Social Media, Speaking Engagement, Staff, Store Lighting, Summer Break, Training, Trends, Uncategorized, Videos|

How to Build Professional WindowDisplays...A Few Great Tips       Focus Attention   Have you ever tried to persuade someone who wasn’t really listening? It doesn’t work. People only have [...]

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6 Ways To Create A Culture Of Innovation

By | 2016-10-21T10:12:45+00:00 January 3rd, 2015|Advertising, Birthdays, Creative, Customer Service, Display, Great Staff, Job Description, Keeping Customers, Makeover, Marketing, Online Marketing, Online Store Sales, Preparing For The 4th Quarter, Sale Events, Seasonal, Signage, Staff, Trends, Uncategorized|

Reward employees with time to think, while providing them with the structure they need.    Thank Soren Kaplan for  this great article on creating a culture of innovation... Be Intentional [...]

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Buying Signals

By | 2016-10-21T10:12:45+00:00 January 3rd, 2015|Advertising, Coaching, Creative, Customer Service, Great Staff, Keeping Customers, Managing, Marketing, Retail, Sale Events, Seasonal, Shop Local, Social Media, Speaking Engagement, Training, Trends, Uncategorized|

  When Buyers Are Ready To Buy, They Will Tell You. But Not With Words ...     They will, however, send loud non-verbal signals All you need to do is [...]

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Phone Answering Skills -Critical for Businesses

By | 2016-10-21T10:12:45+00:00 January 1st, 2015|Coaching, Creative, Customer Service, Great Staff, Job Description, Keeping Customers, Managing, Retail, Sale Events, Seasonal, Staff, Training, Uncategorized|

The phone is still most businesses primary point of contact with customers. The way you answer your company's phone will form your customer's first impression of your business. Here's how to [...]

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