The Evolution of Customer Service in Family Owned Businesses

//The Evolution of Customer Service in Family Owned Businesses

The Evolution of Customer Service in Family Owned Businesses

smart ideas Barb picI came a cross an informative article, while browsing on LinkedIn I know will resonate with a handful of my readers. Do you own a family run business? Considering your options?

Either-way this is a must read!

 


Remember the good old days when continued Customer purchases were usually yours unless you didn’t fix a problem… 1st Generation Family Run Business Owners businesses grow from:

passing the baton

  • Investing long hours of hard work and detailed attention to Customers

  • Getting to know Customers through long conversations over dinners!

  • Loyal Customers would tell business owners when something was wrong.

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  • These Customers would complain, even make a suggestion! And wait expecting to hear back from the owner, to tell them exactly how the problem would be remedied –then offer a discount or tangible evidence that the loyalty is appreciated!

  • Lastly, where the business is Family-Run often you’ll find the 1st Generation Owners calling up the 2nd Generation (Employees) to demand that Customers problems are fixed immediately -Not just when “
    [they] get around to it”.

 

 

 

Learn more, here’s the Link…

The Evolution of Customer Service in Family Owned Businesses

Best,

Barb

 

By | 2016-10-21T10:12:46+00:00 December 12th, 2014|Customer Service|Comments Off on The Evolution of Customer Service in Family Owned Businesses

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